Shahel - WP Messiah - Page 2 of 8

[Shahel]

Hello Sir,

We apologize for the late reply to your message. Were you able to implement your requirements? If not, we’d be happy to assist you! However, to help you set this up, we would need temporary access to your site.

If you prefer to handle it yourself, here’s a quick guide:
Create two separate menus from Appearance > Menus. Use the WP Mobile Bottom Menu plugin to assign one as the main site menu and the other for BuddyPress.

Apply conditional logic in the plugin settings to show the BuddyPress menu only on relevant pages.
Let us know how you’d like to proceed—we’re here to help!

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

We apologize for the delay in replying. Thank you for reaching out and sharing the details. We’re sorry to hear about the issue with the floating bar. Since you’ve already tried disabling plugins, switching themes, and clearing the cache, we’d be happy to investigate this further.

Could you please provide temporary access to your site so our team can check the setup and resolve this for you? If you prefer, you can use a staging site for added security.

Looking forward to your response!

Thanks,
BoomDevs Support Team

[Shahel]

Dear Jvalin,

We apologize for the delay in replying. Reading your message truly makes us feel very disheartened. Our plugin is designed to work not just with the Divi theme but with all themes, and we have tested it thoroughly to ensure compatibility.

We kindly request one opportunity to assist you with this issue. Could you please share the specific problem you’re facing? If possible, share a short video demonstrating the issue or explain exactly what’s not working. Additionally, if you can provide temporary access to your site, we will have our developer team investigate the issue directly.

If it turns out there is a problem caused by our plugin or a compatibility issue with the Divi theme (or any theme), we will do everything we can to resolve it for you.

We sincerely hope you’ll give us the chance to help. Looking forward to hearing from you!

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

We apologize for the delay in replying. Since our office is closed on Fridays, it took us a little longer to get back to you. We’re truly sorry for any inconvenience caused.

You can safely send the credentials to our email at [email protected]. If you’re not comfortable sharing live site access, you can use a staging site instead for added security.

Looking forward to your response!

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

We apologize for the delay in replying. Since our office is closed on Fridays, it took us a little longer to get back to you. We’re truly sorry for any inconvenience caused. Thank you for sharing the video showing the issue—it really helps us understand the problem better.

It seems the sticky title is getting hidden due to a styling or JavaScript issue. To fix this, could you please share your site credentials with us? If you’re not comfortable sharing live site access, you can use a staging site instead, which is a safer option.

Once we have access, we’ll check and solve the issue quickly for you.

Looking forward to your response!

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

Thank you for reaching out, and sorry to hear you’re facing this issue while importing demo data.

If possible, you can provide access to your website (staging site credentials are preferable for added safety), and we will gladly investigate.

We deeply regret any inconvenience this has caused and are committed to resolving the issue promptly for you.

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

Thank you for bringing up the concern about the smooth-scroll feature in the Table of Contents plugin.

We understand the issue where anchor links scroll upwards without leaving enough space for a sticky title, causing the text to be hidden. To address this, we plan to add a function that ensures an empty space (margin) is left at the top when scrolling upwards. This will resolve the issue and prevent content from being obscured by sticky headers or titles.

It would be extremely helpful if you could share a short video demonstrating your specific requirements. This will allow us to better observe and understand the issue to provide an accurate solution.

Looking forward to your response!

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

Thank you for your kind feedback! We’re glad to hear the files were successfully imported, even though it took some time. Your patience is truly appreciated, and we’re pleased that everything worked out smoothly in the end your site.

If there’s anything else we can assist you with, please don’t hesitate to let us know

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

We sincerely apologize for the delay in responding and understand how frustrating it can be to face such issues.

You may encounter this error due to file permission issue, server limit or incomplete media file. Please check the wp-content/uploads directory permissions, ensure your server meets PHP requirements, and try re-importing the demo content.

If the issue persists, our developer team will safely try to resolve this problem for you. To proceed, we may require temporary access to your site.

If we can fix this issue for you, it will make us truly happy, and we want you to know that we’ll always strive to stand by you for any problems you face.

Best Regards,
BoomDevs Support Team

[Shahel]

Hello sir,

Thank you for reaching out regarding the Language submenu issue.

Our plugin is designed to operate smoothly, so it’s unusual to encounter this type of issue. This might be due to a specific setting or possibly cached data in your browser. We recommend clearing your browser cache and double-checking the submenu settings. If the problem continues, we’d be happy to investigate directly—please feel free to provide temporary site credentials.

Your satisfaction is our priority, and we look forward to resolving this promptly for you.

Thanks,
BoomDevs Support Team

[Shahel]

Hello,

If you’re still experiencing any issues, please let us know the details, and we’ll be glad to assist. If possible, you may also share a quick video recording to show exactly where you’re facing the problem. This will help us understand and resolve it more effectively.

Thank you, and we look forward to helping you.

Best Regards,
Shahel Alam

[Shahel]

Hello Sir,

We apologize for the delayed response, and thank you for your patience.

If you could share more detailed information about the issue you’re experiencing, it would be very helpful. Additionally, a quick video recording of the issue would give us a clearer view, and temporary site access would allow us to resolve this directly and efficiently.

Thank you for your cooperation, and we look forward to assisting you to get this sorted out!

Best Regards,