Nisha Jahan - WP Messiah - Page 8 of 8

[Nisha Jahan]

Dear Sir,

It seems that it has temporarily blocked our IP address, preventing us from logging in to your website(https://prnt.sc/SRttfxGDY7jn). We kindly request you to look into this issue and help us resolve it as soon as possible.
Thank you for your cooperation and understanding.

Sincerely,
Nisha Jahan

[Nisha Jahan]

Hello Sir,

We appreciate your cooperation in creating a ticket for this issue. For security reasons, we kindly ask you to provide the credentials in a private reply. This will help our developer team to resolve the problem as quickly as possible.

Thanks
Nisha Jahan

[Nisha Jahan]

Hello sir,

We had hoped that the previous solution would resolve your issue, but it appears that you are still experiencing the same problem. We understand your frustration, and we want to assure you that we are committed to finding a solution.

In many cases, reducing the token count to 500 words or less has resolved similar issues that have less server response time. However, it seems that your case is more complex. To investigate this further, we kindly request your cooperation and ask for your credentials. If you prefer, you can create a staging site to share with us for testing purposes.

Please rest assured that we take the security of your information seriously. We have a long-standing reputation for providing trustworthy service to our customers, and you can check the feedback from other users who have shared their credentials with us.

Your cooperation in this matter is crucial for us to diagnose and resolve the issue effectively. We understand your concerns, but we have no other viable option at this point.

We appreciate your understanding and eagerly await your next response.

Thanks
Nisha Jahan

[Nisha Jahan]

Hello sir,

Thanks for your response. After watching your all details I have found that you have used Max tokens 2000. To address this, we recommend reducing the token count to a maximum of 500 words. After making this adjustment, please test the functionality to ensure it is working as expected.

Once you’ve made the changes, kindly inform us of the results or any issues you encounter during testing. We’ll be here to assist you further if needed.

If you have any questions or require additional guidance, please don’t hesitate to ask. We’re here to help you resolve this matter.

Thanks
Nisha Jahan

[Nisha Jahan]

Dear sir,

We appreciate your patience and cooperation as we investigated the issue you reported on your website. Our support team accessed your site and performed several tests, but they were unable to reproduce the problem. To show you what they did, they recorded a video for your reference. Please watch it and let us know if you have any questions or concerns.

https://vimeo.com/865033053/3ab72ba62f

We look forward to hearing from you soon.

Thanks

[Nisha Jahan]

Hello sir,

We are checking this issue, Our support team will solve the problem as quickly as possible.

Thanks

[Nisha Jahan]

Hello sir,

Apologies for the inconvenience you’ve recently experienced with our products. Maybe you are using an old version of this plugin. Use the latest version of this plugin. If the issue isn’t solved, then you have to submit your credentials ( In a Private Reply). Our developers will solve it for you.

Thanks

[Nisha Jahan]

Hello sir,

First, go to WP CoPilot Setting option then give us all setting screen short. After that, go to the ‘Inspect’ option and navigate to the ‘Network’ tab. If you encounter any errors while checking the requests, please provide a screenshot of that error.

If you face any difficulties in configuring these settings, you can temporarily grant us access, and we won’t store anything, and it’s also 100% safe. You can also create a staging site where we can try the plugin and face any kind of problem then can share the staging site credentials. We will use our API token to test it, and we haven’t encountered any errors from our end.

Also, We are ready to solve this issue and We are fully committed to ensuring the satisfaction of each user because that is our ultimate goal.

Waiting for your response.

Thanks