Nisha Jahan - WP Messiah - Page 7 of 8

[Nisha Jahan]

Hello sir

[Nisha Jahan]

Hello sir,

The reason the Table of Contents doesn’t have a front page option is because most people use a front page as their home page, and a Table of Contents is typically not needed there.

If you’d like to include a Table of Contents on your front page, could you please specify where exactly on the front page you’d like it to be placed? This information will help us better understand your request and assist you accordingly.

Thanks

Nisha Jahan

[Nisha Jahan]

Hello sir,

The reason the Table of Contents doesn’t have a front page option is because most people use a front page as their home page, and a Table of Contents is typically not needed there.

If you’d like to include a Table of Contents on your front page, could you please specify where exactly on the front page you’d like it to be placed? This information will help us better understand your request and assist you accordingly.

Thanks

Nisha Jahan

[Nisha Jahan]

Hello sir,

Kindly open this Google Drive link https://drive.google.com/drive/folders/1hku8tlqLF0-5uVwP9xy7nX7izFSvJ3Es?usp=drive_link, where you’ll find two files attached. One is an HTML file, and the other is an image. Please review the HTML file to ensure that it meets your requirements.

I’ve included the image to indicate where the preloader is located. You’ll notice that I’ve marked it. If you prefer to use your own preloader in the same spot, you can do so by renaming your preloader to match the current one’s name and placing it in the same location.

If you have any questions or need further assistance, please feel free to ask. We’re here to help you.

Thanks
Nisha Jahan

[Nisha Jahan]

Hello sir,

Could you please share the purchase license code that you obtained from ThemeForest with us? This code helps us verify your purchase and provide you with the necessary support and updates.

Thanks

Nisha Jahan

[Nisha Jahan]

Hello sir,

Our developers have reviewed the video you provided. Unfortunately, the video didn’t include any voice or text explanations, making it challenging for our team to understand and identify the problems you’re facing. To help us assist you better, we kindly request that you create a new video with voice narration or provide a detailed written description of your issues and needs.

Additionally, we need to know which website you intend to upload this theme to. Different websites may have unique requirements. Since Themeforest is a global marketplace with diverse user needs, we can’t customize or upload theme files based on individual preferences.

To move forward, please provide us with access to your website or the HTML file you’re working with, and clearly outline your requirements. This way, we can assist you more effectively and ensure the theme meets your specific needs.

We’re here to support you, so if you have any questions or need further assistance, please don’t hesitate to reach out. Your satisfaction is important to us.

Thanks

Nisha Jahan

[Nisha Jahan]

Hello sir,

Our developers have thoroughly checked the theme, and they have confirmed that there are no issues with it. It’s possible that the problem might be specific to your website, but we can’t be certain without access to it. To help us pinpoint and fix the issue, we kindly request your website credentials. Please share them with us privately.

If you’re not comfortable sharing your site details, you can alternatively create a video recording that shows all the problems you’re encountering. This will give us valuable insights to assist you better.

Regarding your question about downloading the theme file from Themeforest, yes, you can re-download the file as many times as needed. We’re always here to assist you with any further questions or concerns you may have.

Your satisfaction is important to us, and we’re committed to resolving this issue for you.

Thanks
Nisha Jahan

[Nisha Jahan]

Hello sir,

Thank you for creating a new ticket. We will respond to your inquiry within that new ticket. Please continue the conversation there.

If you have any questions or need further assistance, feel free to ask within the new ticket. We’re here to help.

Thanks

Nisha Jahan

[Nisha Jahan]

Hi Ben,

Thank you for bringing these issues to our attention. We are currently working on resolving the slider spacing, scroll button, and submenu issues. We’ll update you as soon as the fixes are in place.

Your patience is greatly appreciated.

Best regards,
Nisha Jahan

[Nisha Jahan]

Hello sir

We apologize for the delay in our response; as it was the weekend. We attempted to use the credentials you provided to access your account, but unfortunately, we encountered difficulties logging in. Could you please provide us with your credentials once more? Rest assured, we will prioritize resolving your issues as soon as possible.

We always do our best to assist our clients because their happiness is incredibly important to us. You can check out reviews from other customers to see their experiences with our service. However, in your situation, there was a delay because it happened over the weekend.

We apologize for any inconvenience this may have caused, and we’re here to help with your needs. If you have more questions or concerns, please feel free to ask. Your satisfaction matters a lot to us.

Your cooperation is greatly appreciated, and we are committed to assisting you promptly. If you have any concerns or questions, please do not hesitate to reach out.

Thanks
Nisha Jahan

[Nisha Jahan]

Dear Sir,

Our developer team has informed us that there might be a conflict with some other plugins on your site. Since your site is a live site, we cannot risk making any changes without proper testing. Therefore, we kindly request you to create a staging site and let us investigate the issue further. Alternatively, you can take a backup of your site before we proceed with any troubleshooting. This way, you can restore your site in case anything goes wrong. We highly recommend that you create a staging site and share the credentials with us. Thank you for your cooperation and understanding.

Waiting for your response.

Thanks
Nisha Jahan

[Nisha Jahan]

Hello Sir,

We have understood your message and want to assure you that if you encounter any issues while using our plugin, our team is always ready and willing to assist you. Your satisfaction and smooth experience with our product are our top priorities, so please don’t hesitate to reach out if you need any help or have any concerns. We’re here to support you every step of the way.

Thanks
Nisha Jahan