Shamiul Bishal - WP Messiah - Page 7 of 8

[Shamiul Bishal]

Hello sir,

I’m pleased to learn that the previous solution has proven effective for you. I apologize for any confusion or difficulty in understanding your initial text. I appreciate your patience in clarifying the issue.

From your latest message, Did you mean to say that is there any be an issue specifically related to the GeneratePress Theme? Your insights will help us better comprehend the situation and tailor our support accordingly.

Additionally, if you find it convenient, creating a brief video demonstration, similar to the one you shared before, would greatly aid our understanding and expedite the resolution process.

Thank you for your continued cooperation, and I look forward to assisting you in resolving this matter promptly.

Best regards,

Bishal

[Shamiul Bishal]

Dear sir,

We apologize for the inconvenience caused by the misunderstanding of the problem. We have fixed the issue and released a new version of the plugin. Please uninstall and delete the current plugin from your site and reinstall it from wordpress.org. Then, please test it again and let us know if it works as expected.

Thank you for your patience and cooperation.

Bishal

[Shamiul Bishal]

Hello sir,
Please accept my apologies for all the inconvenience. I would like to say something.

1. The plugin was updated again last day. Everything is working perfectly for us. You mentioned the 11 no demo. Check out our video to see how well it works. >> https://youtube.com/shorts/1hfSRkRyGQM

2. We have also checked out your site, but found that it does not close the TOC after clicking outside. Here is the video >> https://youtube.com/shorts/gOupoKyeQI4?feature=share
I have recorded it. However, you can see that it works perfectly on our demo site video.

The point is that something may be wrong with your site. It is possible that there are conflicting issues. We need to take a look at your site. Would it be possible to create a staging site where you can give us temporary access and we will certainly fix the problem?

If you are not experiencing any problems, you can also temporarily log in to the live site. There is no need to worry about its safety. It is our priority to provide support to our clients and to ensure their satisfaction. You can create a reply by clicking on the private reply option if you would like to share a temporary login.

Waiting for your response.
Thanks
Bishal

[Shamiul Bishal]

Hello,
This is Bishal
I apologize for the inconvenience you are experiencing with the plugin. Please make sure you have updated both the free and pro versions. Or please, follow these steps:

– Uninstall the Table of Content Free and Pro plugin.
– Clear your cache. If you use any caching plugin.
– Reinstall the latest versions of both plugins.
– Choose the premade layout with the Floating table of contents at the bottom.

You can check out our demos here where everything works fine. >> http://demo.boomdevs.com/table-of-contents

We are very sorry that we overlooked your ticket due to some technical issues. We value your satisfaction and feedback. Please try the steps I suggested and let me know if it works. You can also contact me through the live chat on our website homepage.

I appreciate your patience and cooperation

Thank you
Bishal

[Shamiul Bishal]

Hello sir,
Kindly open this Google Drive link>> https://drive.google.com/drive/folders/1DSAOM6Jyt60L1mIs2fma3d7gtDlhcohz?usp=share_link, where you’ll find two files attached. One is an HTML file, and the other is an image. Please review the HTML file to ensure that it meets your requirements.

I’ve included the image to indicate where the preloader is located. You’ll notice that I’ve marked it. If you prefer to use your own preloader in the same spot, you can do so by renaming your preloader to match the current one’s name and placing it in the same location.

If you have any questions or need further assistance, please feel free to ask. We’re here to help you.
Thanks
Bishal

[Shamiul Bishal]

Hello sir,
Kindly open this Google Drive link>> https://drive.google.com/drive/folders/1DSAOM6Jyt60L1mIs2fma3d7gtDlhcohz?usp=share_link, where you’ll find two files attached. One is an HTML file, and the other is an image. Please review the HTML file to ensure that it meets your requirements.

I’ve included the image to indicate where the preloader is located. You’ll notice that I’ve marked it. If you prefer to use your own preloader in the same spot, you can do so by renaming your preloader to match the current one’s name and placing it in the same location.

If you have any questions or need further assistance, please feel free to ask. We’re here to help you.
Thanks
Bishal

[Shamiul Bishal]

Dear Sir,
I am Bishal, and I apologize for the inconvenience you have experienced. Unfortunately, we were unable to provide you with proper support during the weekend. After the weekend, our team members attempted to log in to your account but were unsuccessful. I understand your concern and hesitation about sharing your credentials.

However, I assure you that if you share them as a private reply, they will be secure and confidential. Only our support team will have access to them.

If you are still uncomfortable with sharing your credentials in the support form, you can also try our live support option. You can chat with a person in real-time by visiting our home page and clicking on the live support icon at the bottom of the page.

We appreciate your patience and understanding when contacting us. We strive to provide prompt and courteous replies during our office hours.

We are very sorry for the trouble you have faced and we are always committed to serving our customers with 100% satisfaction.

We look forward to hearing from you soon.
Thank you.
Bishal

[Shamiul Bishal]

Dear Sir,

We are happy to inform you that we have updated the link and other features on the Theme Forest. You can access the demos from the Theme Forest at your convenience. We would also like to know more in detail about the problem you are currently experiencing. Could you please provide us with a detailed description of the issue?

We appreciate your cooperation and feedback.

Sincerely,
Bishal

[Shamiul Bishal]

Dear customer,

We are extremly sorry for the inconvenience you are facing. Please be assured that we are working to resolve this issue as soon as possible. We expect to have it fixed within next 24 hours.
We value your support and loyalty. It is our goal to provide you with high-quality assistance.

Sincerely,
Bishal

[Shamiul Bishal]

Dear Sir,
We apologize for the inconvenience caused by this issue. To ensure you can use our plugin without any problems, we would like to investigate further and help you resolve the issue. For this purpose, we kindly request you to create a temporary user account and share the credentials with us in a private reply. We assure you that we will not use your API for testing, we will use our own API for testing. We appreciate your cooperation and patience in this matter.
Sincerely,
Bishal

[Shamiul Bishal]

Dear Sir,

Upon our investigation, we did not encounter this problem, as the badges are still visible even after the plugin update. For your reference, we have provided a video demonstration showcasing this. >> https://vimeo.com/858886867/fd23449c27

Furthermore, we noticed that there might be a disparity in badge sizes due to custom CSS that was implemented for batch sizing. To ensure uniformity in badge sizes, we recommend adjusting the badge dimensions through the settings page.

In addition, it came to our attention that individual badges have been assigned to each product manually. We would like to suggest a more efficient approach by utilizing the category badge settings, which would allow you to apply badges based on categories, streamlining the process.

Lastly, regarding your recent inquiry via email, I regret to inform you that at present, organizing badge positions according to your specific preferences is not within the current capabilities of the system. However, our development team is consistently working to enhance the plugin’s features, and I’ll be sure to communicate your request to them for consideration in future updates.

Thank you for your understanding and cooperation in this matter.

Best regards,
Bishal

[Shamiul Bishal]

Hello sir,

Thank you for your request.
In order to provide you with the best support possible, we will need access to your website. Please provide us with the necessary credentials (In a private reply ) so that we can assist you.

If you have any questions or concerns, please let us know. We appreciate your cooperation and look forward to helping you resolve your issue.

Thanks
Bishal