Abir - WP Messiah - Page 3 of 8

[Abir]

Hello Sir,

We apologize for the inconvenience you are experiencing. Our plugin typically operates smoothly without any issues. After thoroughly checking your site, we found that the problem arises from the child theme you are using.

Our plugin has been tested and works well with all types of themes available on ThemeForest, including your parent theme, where it functions perfectly.

However, it seems that there might be an issue with the code in the child theme developed by your developer, which is causing a conflict with our plugin.

To further troubleshoot and confirm this, you could try installing another theme to see if our plugin works correctly. This step will help us determine if the issue is indeed with the child theme. If the plugin works with a different theme, it confirms that the problem lies within the custom code of the child theme.

We understand this can be frustrating, and we are here to help. If you need further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Abir

[Abir]

Hello Sir,

We have updated your site’s footer to include capital letters. The header issue you mentioned is not related to our theme. It is caused by caching on your hosting server. Please clear the cache on your server, and the issue should be resolved. We have tested it, and you can view the video here: https://vimeo.com/984132926/128eaaacb0?share=copy.

If you have any questions or need further assistance, please feel free to reach out.

Best regards,
Abir

[Abir]

We have resolved the issue with the categories. Please check and confirm. However, the issue with your header is not clear to us. Could you please provide more details about the problem, along with a screenshot or video? This will help us understand and address the issue more effectively.

[Abir]

We have added TikTok and Instagram icons to the footer. To activate them, simply insert the corresponding links.

Regarding the other two issues you mentioned, we need more information to understand and resolve them. Could you please provide more details along with a screen recording or screenshot? This will help us identify the problems accurately and address them effectively.

Your cooperation is greatly appreciated, and we look forward to resolving these issues for you

[Abir]

We’ve logged into your site to assist with the issue you reported. Unfortunately, we encountered an error indicating that the username provided is not registered in our system (You can check here:https://prnt.sc/g5OhQVHkkamk). It’s important to ensure that the username and password are correctly entered to proceed with troubleshooting effectively.

Could you please verify your login credentials and ensure they are accurate? Once confirmed, please provide us with the correct details so we can continue investigating and resolving the issue promptly.

Thank you for your cooperation and understanding.

[Abir]

Hello Sir,

We’ve reviewed your site and confirmed that your header image is functioning correctly on both mobile and desktop versions. You can check here: https://vimeo.com/983773340/01d36e1528. Please verify this on your end as well.

If there are specific sections in the footer that you’d like capitalized, could you please send us a screenshot? This will help us better understand your request and assist you accordingly.

Additionally, if you encounter any remaining issues after checking the header, please provide a screenshot highlighting the problem. This will enable us to provide further assistance.

Thank you for your cooperation.

[Abir]

We attempted to log in to your site but were unsuccessful. We encountered the message, “You have exceeded maximum login retries.” Are you using any security plugins that might be blocking our IP address? If so, please unblock our IP so we can access your site and check the issue immediately. During our office hours, our developer will log in to fix the problem on your site.

[Abir]

Hello Sir,

We are currently investigating your issue. Although our office hours have ended today, we are committed to resolving this matter as quickly as possible. We will inform you as soon as we have a solution.

Thank you for your patience and understanding.

Best regards,
Abir

[Abir]

Hello sir,

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?

Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks!
BoomDevs
Support Team

[Abir]

Hello sir,

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?

Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks!
BoomDevs
Support Team

[Abir]

It appears that the login URL for your site was not provided. Could you please share the correct login URL with us? This will help us access your site and address the issue promptly. Thank you!

[Abir]

Hello Sir,

We’re having difficulty understanding your request. Could you please provide more details about what you need? A clearer explanation or additional context would help us assist you better.