Abir - WP Messiah - Page 2 of 8

[Abir]

Hello Sir,

We have successfully resolved the issue you were experiencing. During the troubleshooting process, we temporarily deactivated your Elementor Pro and activated our version to conduct some tests.

Now that the issue is fixed, please reactivate your Elementor Pro using your license key to ensure that everything is functioning as expected. We recommend checking all the relevant pages and features to confirm that everything is working smoothly.

If you encounter any further issues or have any questions, please don’t hesitate to reach out.

Best regards,
Abir

[Abir]

Hello Sir,

We apologize for the delayed response. Your issue has been assigned to our developer team, and they are currently investigating the problem and working on a solution. We understand how important this matter is to you, and we’re doing everything we can to resolve it promptly.

Please allow us some time to address the issue thoroughly. Rest assured, we will keep you updated on the progress and confirm with you as soon as the problem is fully resolved.

Thank you for your patience and understanding.

Best regards,
Abir

[Abir]

Hello sir,

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?

Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks
Abir

[Abir]

Hello Sir,

We sincerely apologize for the inconvenience you are experiencing. We understand how frustrating this can be.

To help resolve this issue, we recommend using the https://wordpress.org/plugins/custom-fonts/ plugin available on WordPress. This plugin is designed to facilitate the use of custom fonts on your website, which should help eliminate the problem you are facing.

If you have any further questions or need additional assistance, please do not hesitate to reach out. We are here to help and appreciate your understanding and patience during this time.

Thanks!
BoomDevs
Support Team

[Abir]

Hello sir,

We apologize for the delayed response. As you may be aware, Bangladesh has recently experienced significant civil unrest due to violent anti-government protests related to changes in student quotas. Unfortunately, during these protests, several locations, including data centers, were burned down. As a result, the government imposed an internet shutdown for six days, which severely impacted our operations. Although the internet was restored on 24-07-2024, it is currently running at limited speeds, but we are diligently working to resume normal operations as soon as possible.

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?
Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks
BoomDevs
Support Team

[Abir]

We’ve fixed the issue with your demo import. We also backed up your site and successfully imported the demo content. Additionally, we’ve deactivated the plugins you were using outside of our theme. You can reactivate and customize them as needed.

Please review the imported content and feel free to keep the pages that are useful to you and delete the ones you don’t need.

If you encounter any further issues or have additional questions, please don’t hesitate to reach out to us. We’re here to assist you with anything you need.

Best regards,
Abir

[Abir]

Hello Sir,

We have assigned your task to our developer team, and they are currently investigating the issue. Please allow us some time to thoroughly examine and resolve the problem. We understand the importance of this matter and are committed to fixing it as quickly as possible.

We will keep you updated on the progress and confirm with you once the issue has been fixed. Thank you for your patience and understanding.

[Abir]

We have resolved your issue. Could you please provide us with temporary credentials for your site? This will allow our team to access and update the necessary files, guaranteeing a comprehensive solution. Thank you for your cooperation.

[Abir]

Thank you for reaching out to us. It appears that the issue you are experiencing is related to WooCommerce rather than our theme. To resolve this, you will need to adjust the settings within WooCommerce. For assistance, please refer to the WooCommerce documentation or get in touch with their support team.

If you encounter any issues specifically related to our theme, please do not hesitate to contact us at any time. We are here to help.

[Abir]

Sir, We currently don’t have any discount coupons available. However, since you’re looking to upgrade from our free plugin to the pro version, we’re pleased to offer you a 10% discount. Use the code: 10%OFF. Thank you for choosing our product!

[Abir]

Hello Sir,

We apologize sincerely for the inconvenience and the delay in our response. Your concern has been escalated to our dedicated development team, who are currently conducting a thorough investigation to resolve the issue effectively. We understand the importance of this matter to you and assure you that we are working diligently to provide a solution as quickly as possible.

Please rest assured that your satisfaction is our priority, and we appreciate your patience and understanding during this process. If you have any further questions or need updates, please feel free to reach out to us. We’re here to help.

Thank you for your understanding and continued support.

[Abir]

Sir, We have successfully added LinkedIn as per your request, and we trust that this resolves all the issues you were experiencing. Should you encounter any further difficulties in the future, please don’t hesitate to get in touch with us. Your satisfaction is our priority, and we’re here to assist you with any other concerns you may have.

Thank you once again for choosing our product. We appreciate your business and look forward to serving you further.

Best regards,
Abir