footer doesn’t appear in my website using the BoomDevs

[6276steve]

I installed the demos for BoomDevs but the footer doesn’t appear. I’m using Elementor Pro and when I try to create a new footer, I get the error message: Sorry, the content area was not found on your page. You must call “the_content” function. I tried adding that to various pages, but it still didn’t work.
My purchase code is fd139047-73db-4f64-b5b9-392428e15350
Thank you for your help.
Steve M.

[Abir]

Hello sir,

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?

Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks
Abir

[6276steve]

Thank you. Here is access to the site:
url: https://jcnflocares.org/wp-admin
username: Boomdevs
password: PaJCJy@SqTX29qE9a(ZLhLJj

[Abir]

Hello Sir,

We apologize for the delayed response. Your issue has been assigned to our developer team, and they are currently investigating the problem and working on a solution. We understand how important this matter is to you, and we’re doing everything we can to resolve it promptly.

Please allow us some time to address the issue thoroughly. Rest assured, we will keep you updated on the progress and confirm with you as soon as the problem is fully resolved.

Thank you for your patience and understanding.

Best regards,
Abir

[Abir]

Hello Sir,

We have successfully resolved the issue you were experiencing. During the troubleshooting process, we temporarily deactivated your Elementor Pro and activated our version to conduct some tests.

Now that the issue is fixed, please reactivate your Elementor Pro using your license key to ensure that everything is functioning as expected. We recommend checking all the relevant pages and features to confirm that everything is working smoothly.

If you encounter any further issues or have any questions, please don’t hesitate to reach out.

Best regards,
Abir

[6276steve]

Thank you, Abir. I’ll be in touch if it continues to be a problem.
Steve