Error while import demo data

[dwi]

I bought this theme but when I tried to import the demo data it gave me a failed error 500

[dwi]

Import Failed
Whoops, there was a problem importing your content.

Import Failed
An error occurred while fetching file from: http://boomdevstheme.com/demo/routehaven/routehaven-content.xml!
Reason: http_request_failed – cURL error 6: Could not resolve host: boomdevstheme.com.

[Shahel]

Hello Sir,

Thank you for reaching out, and sorry to hear you’re facing this issue while importing demo data.

If possible, you can provide access to your website (staging site credentials are preferable for added safety), and we will gladly investigate.

We deeply regret any inconvenience this has caused and are committed to resolving the issue promptly for you.

Thanks,
BoomDevs Support Team

[dwi]

Thank you for your response, where can I send my website credentials?

[Shahel]

Hello Sir,

We apologize for the delay in replying. Since our office is closed on Fridays, it took us a little longer to get back to you. We’re truly sorry for any inconvenience caused.

You can safely send the credentials to our email at [email protected]. If you’re not comfortable sharing live site access, you can use a staging site instead for added security.

Looking forward to your response!

Thanks,
BoomDevs Support Team

[Shahel]

Hello Sir,

We haven’t received your response yet—were you able to resolve the issue? Please let us know if the problem is fixed or if you still need assistance.

If you still need help, you can safely share your site credentials here, and we’ll look into it for you.

We’re eagerly waiting for your message and are here to help!

Thanks,
BoomDevs Support Team

[dwi]

Sorry for the delay in sending the credentials because yesterday was a holiday for me, but now I have sent it via the email you provided, please check, thank you