Error importing demo

[YCP]

When you import the demo, the theme images are not imported, and you cannot work correctly.

Could you help us import the images?

Thank you

[Abir]

Hello sir,

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?

Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks!
BoomDevs
Support Team

[YCP]

This reply has been marked as private.

[Abir]

Hello Sir,

We have assigned your task to our developer team, and they are currently investigating the issue. Please allow us some time to thoroughly examine and resolve the problem. We understand the importance of this matter and are committed to fixing it as quickly as possible.

We will keep you updated on the progress and confirm with you once the issue has been fixed. Thank you for your patience and understanding.

[Abir]

We’ve fixed the issue with your demo import. We also backed up your site and successfully imported the demo content. Additionally, we’ve deactivated the plugins you were using outside of our theme. You can reactivate and customize them as needed.

Please review the imported content and feel free to keep the pages that are useful to you and delete the ones you don’t need.

If you encounter any further issues or have additional questions, please don’t hesitate to reach out to us. We’re here to assist you with anything you need.

Best regards,
Abir