Hey BoomDevs Team,

I recently installed your plugin with the pro upgrade and I’m trying to add the TOC with floating bar pre-made theme to my blog posts. The TOC does get inserted before the blog past as intended but Im not able to see the floating bar.

I’ve disabled all plugins, changed themes and purged the cache from the server and nothing seems to make the bar visible. Ive double checked the options under the customization tab and it looks like everything is setup correctly. Can you look into this? Thanks!

Hello Sir,

We apologize for the delay in replying. Thank you for reaching out and sharing the details. We’re sorry to hear about the issue with the floating bar. Since you’ve already tried disabling plugins, switching themes, and clearing the cache, we’d be happy to investigate this further.

Could you please provide temporary access to your site so our team can check the setup and resolve this for you? If you prefer, you can use a staging site for added security.

Looking forward to your response!

Thanks,
BoomDevs Support Team

boomdev’s answer is so frustrating.
1. You inserted the TOC.
2. TOC should not be visible on the screen(Scrolling Down), so the floating TOC appears.
It’s pathetic that they can’t just say something like, “Have you checked this?”

Hello Sir,

We sincerely apologize for the frustration you’ve experienced.

If you could share your site credentials, we can quickly fix the issue for you. It seems there might be a minor issue with the latest plugin update that we can resolve on your site directly.

We are here to ensure everything works smoothly for you.

Thanks,
BoomDevs Support Team