The plugin works fine on the page but on the article there is an error, when clicking on the title in the table of content it cannot move to the correct content.

This is my blog post: https://hanoisignature.homes/tam-son-se-ban-hang-xa-xi-tai-chung-cu-hanoi-signature

This is Video of issue: https://streamable.com/g730c4

The page I need help with: https://hanoisignature.homes/tam-son-se-ban-hang-xa-xi-tai-chung-cu-hanoi-signature

Hello sir,

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?

Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks!
BoomDevs
Support Team

We’ve logged into your site to assist with the issue you reported. Unfortunately, we encountered an error indicating that the username provided is not registered in our system (You can check here:https://prnt.sc/g5OhQVHkkamk). It’s important to ensure that the username and password are correctly entered to proceed with troubleshooting effectively.

Could you please verify your login credentials and ensure they are accurate? Once confirmed, please provide us with the correct details so we can continue investigating and resolving the issue promptly.

Thank you for your cooperation and understanding.

Hello Sir,

We apologize for the inconvenience you are experiencing. Our plugin typically operates smoothly without any issues. After thoroughly checking your site, we found that the problem arises from the child theme you are using.

Our plugin has been tested and works well with all types of themes available on ThemeForest, including your parent theme, where it functions perfectly.

However, it seems that there might be an issue with the code in the child theme developed by your developer, which is causing a conflict with our plugin.

To further troubleshoot and confirm this, you could try installing another theme to see if our plugin works correctly. This step will help us determine if the issue is indeed with the child theme. If the plugin works with a different theme, it confirms that the problem lies within the custom code of the child theme.

We understand this can be frustrating, and we are here to help. If you need further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Abir

Sir, We currently don’t have any discount coupons available. However, since you’re looking to upgrade from our free plugin to the pro version, we’re pleased to offer you a 10% discount. Use the code: 10%OFF. Thank you for choosing our product!

I bought your plugin last week, and it make me uncomfortable. The screen jumps wildly in the sticky sidebar. Floating content does not work on mobile phones.

Hello sir,

We apologize for the delayed response. As you may be aware, Bangladesh has recently experienced significant civil unrest due to violent anti-government protests related to changes in student quotas. Unfortunately, during these protests, several locations, including data centers, were burned down. As a result, the government imposed an internet shutdown for six days, which severely impacted our operations. Although the internet was restored on 24-07-2024, it is currently running at limited speeds, but we are diligently working to resume normal operations as soon as possible.

We apologize for the inconvenience, but in order to assist you with your issue, we will need access to your website. Can you please provide us with the login credentials ( in a private reply ) so that we can investigate the issue further?
Your cooperation in this matter is greatly appreciated and we will do our best to resolve the issue as quickly as possible. Please let us know if you have any questions or concerns.

Thanks
BoomDevs
Support Team