Hello sir,
I sincerely apologize for the delayed response, as our office was closed on weekends, leading to a slight delay in getting back to you.
We are committed to assisting you and would appreciate the opportunity to address any inquiries or concerns you may have.
I would appreciate it if you could create a temporary login and share the credentials (in a private reply) so that our support team can investigate the issue further and resolve it as soon as possible.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Bishal