Dear Maximej,
We sincerely apologize for the inconvenience you’ve experienced. We understand how crucial your concerns are, and we’re here to assist you promptly.
Please note, that our office was closed over the weekend, and we have yet to start our work today. This has temporarily limited our support team’s availability. However, we have already prioritized your issue for immediate attention. Since you’ve kindly provided your credentials, our team will be ready to address your concerns within the first hour of our business hours today.
We earnestly request your patience during this brief period. Rest assured, we are dedicated to swiftly and effectively resolving your issue, as client satisfaction is our foremost goal.
Thank you for your understanding and trust in us.
Best regards,
Bishal